Refund policy
Last Updated: January 17, 2026
We want our customers to be satisfied with their purchase and to feel confident ordering from us. The following policy explains our approach to returns and issue resolution.
Return Eligibility
Requests for returns must be submitted within 14 days of delivery. To be eligible for a return, items must be in the same condition in which they were received.Â
Addressing Concerns and Issues
If you experience any issues with your order, please contact us as soon as possible. We are happy to review concerns and, where appropriate, offer solutions such as:
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Corrections or revisions
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Replacements
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Partial refunds
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Other reasonable resolutions depending on the situation
Our goal is to resolve concerns in a timely and reasonable manner.
How to Request a Return or Resolution
To request a return or report an issue, please contact us within 14 days of delivery at:
Email: hello (at) uptowncustomgifts.com
Please include your order number and a brief description of the issue. Photos may be requested to help us evaluate the concern.
Refund Processing
Approved refunds will be issued to the original payment method. Processing times may vary depending on the payment provider.
Shipping costs are non-refundable unless the return is due to an error or defect on our part.
Policy Updates
We reserve the right to update this policy at any time. The version in effect at the time of purchase will apply to your order.